KN
KHUMO N
1 reviews | Active since Mar 2009
06 Jun 2024, 08:56
Penta Klerksdorp
I took my car in for its first service a year ago and when I dropped it off, I was given a lift home and also got collected at home to fetch my car.
This time around, this past Monday, a Nicky from Penta Klerksdorp tells me their lifts do not go as far as my suburb, and no one told me to arrange me own lift, well I took myself to their branch and collected my car.
I also found out my service book was not completed and stamped at all, I called Nicky and she first asked me when I bring the book in for stamping, with who's petrol??? after she refused me a lift to go fetch my car. She has since promised to send a driver to fetch the book twice and no one pitched. Is she undermining me or what?
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Replies (3)
Penta Motor Group's replyOfficial
06 Jun 2024, 09:36Good morning,
Thank you for sharing your feedback regarding your recent service experience at Penta Klerksdorp. We sincerely apologize for the inconvenience you faced and for not meeting your expectations this time around. We strive to provide consistent and reliable service to all our customers. Regarding the transportation issue and the delay in sending a driver to collect your service book, we understand your frustration and assure you that this is not the level of service we aim to provide. We are committed to resolving this matter promptly. A member of our team will contact you shortly to arrange for the collection and stamping of your service book at a time convenient for you. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Kind Regards
The Penta Team
Thank you for sharing your feedback regarding your recent service experience at Penta Klerksdorp. We sincerely apologize for the inconvenience you faced and for not meeting your expectations this time around. We strive to provide consistent and reliable service to all our customers. Regarding the transportation issue and the delay in sending a driver to collect your service book, we understand your frustration and assure you that this is not the level of service we aim to provide. We are committed to resolving this matter promptly. A member of our team will contact you shortly to arrange for the collection and stamping of your service book at a time convenient for you. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Kind Regards
The Penta Team
Penta Motor Group's reply06 Jun 2024, 09:36
Official
Good morning,
Thank you for sharing your feedback regarding your recent service experience at Penta Klerksdorp. We sincerely apologize for the inconvenience you faced and for not meeting your expectations this time around. We strive to provide consistent and reliable service to all our customers. Regarding the transportation issue and the delay in sending a driver to collect your service book, we understand your frustration and assure you that this is not the level of service we aim to provide. We are committed to resolving this matter promptly. A member of our team will contact you shortly to arrange for the collection and stamping of your service book at a time convenient for you. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Kind Regards
The Penta Team
Thank you for sharing your feedback regarding your recent service experience at Penta Klerksdorp. We sincerely apologize for the inconvenience you faced and for not meeting your expectations this time around. We strive to provide consistent and reliable service to all our customers. Regarding the transportation issue and the delay in sending a driver to collect your service book, we understand your frustration and assure you that this is not the level of service we aim to provide. We are committed to resolving this matter promptly. A member of our team will contact you shortly to arrange for the collection and stamping of your service book at a time convenient for you. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Kind Regards
The Penta Team
KN
KHUMO N's updateReviewer Update
06 Jun 2024, 09:39Your response does not solve my issue. What is the policy around drop-offs and collection of customers, why was I discriminated against this time????
KN
KHUMO N's update06 Jun 2024, 09:39
Reviewer Update
Your response does not solve my issue. What is the policy around drop-offs and collection of customers, why was I discriminated against this time????
Penta Motor Group's replyOfficial
06 Jun 2024, 09:46Good day,
Thank you for your prompt response and for sharing your concerns. I understand your frustration and the need for clarity regarding our policies. We value all our customers and do not intend to discriminate against anyone. We aim to treat every customer with the utmost respect and provide the highest level of service. To resolve your current issue, a member of our team will contact you shortly to assist with detailed feedback and assist in getting this matter resolved as a matter of urgency.
Kind Regards
The Penta Team
Thank you for your prompt response and for sharing your concerns. I understand your frustration and the need for clarity regarding our policies. We value all our customers and do not intend to discriminate against anyone. We aim to treat every customer with the utmost respect and provide the highest level of service. To resolve your current issue, a member of our team will contact you shortly to assist with detailed feedback and assist in getting this matter resolved as a matter of urgency.
Kind Regards
The Penta Team
Penta Motor Group's reply06 Jun 2024, 09:46
Official
Good day,
Thank you for your prompt response and for sharing your concerns. I understand your frustration and the need for clarity regarding our policies. We value all our customers and do not intend to discriminate against anyone. We aim to treat every customer with the utmost respect and provide the highest level of service. To resolve your current issue, a member of our team will contact you shortly to assist with detailed feedback and assist in getting this matter resolved as a matter of urgency.
Kind Regards
The Penta Team
Thank you for your prompt response and for sharing your concerns. I understand your frustration and the need for clarity regarding our policies. We value all our customers and do not intend to discriminate against anyone. We aim to treat every customer with the utmost respect and provide the highest level of service. To resolve your current issue, a member of our team will contact you shortly to assist with detailed feedback and assist in getting this matter resolved as a matter of urgency.
Kind Regards
The Penta Team