Penta Group, worst customer service ever

I bought a second hand car, Fiat Fiorino, last year September from a guy named William at the Menlyn branch of Penta Group. When I went to collect the vehicle on the 4th September 2019, I noticed that there were no mats and there was no vehicle service book. I inquired about those, and William said that he will have another service book printed and have it and the mats delivered before the end of the week.

Weeks passed, and I kept sending messages, e-mails and calls to William, but never got a response from William. Only upon calling him in November, did he request some document so he can register the vehicle. The same vehicle registration document that you get within a week of registering a car. To date, we still have not received the car registration documents.

I called William on Monday the 13th, to follow up on all these missing things and he simply informed me that he no longer works for that company. Basically, its no longer his problem.

I called Penta group, and upon having calls dropped, and trying again, being transferred from pillar to post, someone told me that the manager, Riaan, was out, he took down my number and said he would ask him to call me back. 24 hours later, still no call back, and 4 months later the car has no service bool, no vehicle registration document and no mats, and not a single care from Penta group.