EN
EVANE N

1 reviews | Active since Jan 2016

05 Sept 2023, 11:39

Oil Cooler not oil dispenser

Dear Penta Klerksdorp,

I have done a repair and service at your business on my Mercedes C200 as I was referred to you.

When my vehicle was fixed and i received it back I got a service message on car that told me to take it to a workshop as the oil sensor is faulty. As it turned out when you replaced the gasket on my oil cooler you did not drain the oil or coolant and my newly serviced oil was a milky goo all over the inside of my engine. I replaced the oil and thought let by gones be by gones and replaced the oil and coolant out of my own pocket. But now the gaskets you replaced at the end of July started to leak a massive stream of oil onto the street. I had to replace the gaskets myself now. For future reference please do not take on jobs you do not know how to do. I had paid a massive amount of money for the work you have done on my vehicle and still had the issues and had to do the jobs again.

One positive I have to say is that I really received friendly service from the staff at the service counter. They did keep me on the loop and helped me a lot. If it was not for the bad repair service I would have returned for services in future and would have probably bought my next vehicle through Penta Klerksdorp.

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Replies (1)
Penta Motor Group
Penta Motor Group's reply11 Sept 2023, 09:44
Official
Dear Evan,

Firstly, I would like to apologise for the poor service that you received from our Klerksdorp branch.   We strive at all times to make sure we leave our clients with a memorable Penta Experience.

We have escalated this complaint with our servicing team and they will be in contact with you. 

I will personally call you to discuss this complaint and get your feedback so we can learn and improve. Feedback of this nature is very disappointing, but very valuable in order for us to improve.

I do hope that we can rectify this issue, and win your trust over as a Penta client.

Peter