No feedback on replacement of a faulty vehicle out of the box.

I bought a brand new Brezza which was faulty upon collection. After PMG in montana spent a few weeks trying to fix the car they said the car is irreparable and will be replaced. It is now a month and a half since collecting the car and I am getting zero feedback on the replacement of the vehicle as well as the refunds owed for the premiums that already went off for a vehicle I don't have. It is now getting to a point where I need to cancel the purchase from the bank.