My request being ignored

I visited Penta Suzuki Menlyn on 13 June 2019, where I was informed of the extended waiting period for the then new Jimny. I agreed to pay an amount towards reserving a Jimny for me when one meeting my preferred specs became available. We since experienced the Covid lockdown and both my wife and I are retired. We realised we do not really require a second vehicle.

I eventually contacted Penta Suzuki Menlyn via one of their sales consultants on 1 June 2025. The e-mail included the proof of payment made in 2019 as well as a request to direct me to the relevant contact within the Penta Motor Group. Within a day I received confirmation of the person to whom my e-mail was forwarded, I even received an e-mail from him to request further information and documents. Following my response, I never heard from Penta again. I sent follow-up e-mails on 21 June and again on 16 July 2025, neither being responded to.

I then visited the dealership on 30 July 2025, where I discussed my dissatisfaction with another sales consultant. He took the documents I had with me and promised to refer the matter to his manager. More than three weeks later I still have not received any communication from Penta.

I even made use of the "Contact us" link on the Penta website, resulting in an automated response and nothing beyond that.

This lack of response is a pity, I always make use of this dealership for servicing my Suzuki vehicles, previously a Jimny and now a Fronx. It does, however, force me to rethink my relationship with Penta Suzuki Menlyn. It seems my request can either not be processed, or there may be another reason why they do not value me or my request. I cannot recommend this dealership based on my experience the past three months. It is a pity that I have to report this absence of any feedback on HelloPeter.