MS
Mlungisi S

1 reviews | Active since Nov 2019

05 Oct 2024, 07:24

I had a horrible experience at Penta motor at Menlyn, I bought a car in June and it had a clutch issue, I brought back to the to fix on the 27th of August 2024

I had a horrible experience at Penta motor at Menlyn, I bought a car in June and it had a clutch issue, I brought back to the to fix on the 27th of August 2024. They told me about the warranty claims, the traffic warranty department requested some information about the car but Penta motor did not send everything to them and resulted for the car to get fixed after one month and couples of days. I had spend money to go to them follow up because they were no longer answering my calls. I've got my car back but I'm not completely satisfied with what they were trying to fix and the battery is now damaged. I feel like the Penta motor group at Menlyn is a day light *******. My services adviser Shaun could've done better. Now I have to carry all of the battery cost.

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Replies (1)
Penta Motor Group
Penta Motor Group's reply07 Oct 2024, 05:03
Official
Good day,

We sincerely apologize for the issues you faced with your vehicle's repair and the delays in communication regarding your warranty claim. This is certainly not the level of service we strive to provide.
We will be in contact with you today to ensure this matter is resolved. 

Kind Regards

The Penta Team