1 reviews | Active since Oct 2013
I am extremely dissatisfied with the service at Penta Mahindra Montana (Pretoria) for my 2025 Mahindra XUV 3XO
I am extremely dissatisfied with the service at Penta Mahindra Montana (Pretoria) for my 2025 Mahindra XUV 3XO. On 10 Jan 2026, booked in for non-working brake light. I inspected & told them bulb was fine; likely defective holder/loose connection. They replaced bulb anyway & claimed fixed. Two days later, failed again. Reported it; they said warranty claim needed. No follow-up. 31 Jan: visited – no claim logged (tech forgot). Promised new light by 2 Feb. 3 Feb: light arrived damaged; new one ordered. 9 Feb: booked in & fitted – but new light has large chip & scratch! Why fit damaged parts? Multiple misdiagnoses, poor communication, delays, substandard work on critical safety item. Questions technician competency & dealership standards.
Thank you for taking the time to share your experience. We sincerely apologise for the frustration, inconvenience, and concern this situation has caused you.
The matter has been escalated to management for review to ensure the necessary corrective actions are taken and that this is addressed appropriately. We would like the opportunity to engage with you directly to resolve this and restore your confidence in our dealership.
Management will be in contact with you.
Kind Regards
The Penta team
Thank you for taking the time to share your experience. We sincerely apologise for the frustration, inconvenience, and concern this situation has caused you.
The matter has been escalated to management for review to ensure the necessary corrective actions are taken and that this is addressed appropriately. We would like the opportunity to engage with you directly to resolve this and restore your confidence in our dealership.
Management will be in contact with you.
Kind Regards
The Penta team