Empty promises and Lack of action from the Dealer Principal at Penta Group Rustenburg

I bought my Suzuki Vitarra Brezza at Suzuki Penta Rustenburg October 2021 Great car! Friendly sales person and helpful F & I.

I'd like to address 3 experiences that made me decide to never again deal with Penta Group Rustenburg or refer anyone. 1) Supposed factory installed tracker The F&I at the time was very friendly and helpful. Explained that as part of my purchase there was a tracker included... muttered something that needs to be still activated... fitted or sorted or something... did not think much of it. As I was assured I will be contacted to activate it. Which was the only thing I had to do. The F&I shortly thereafter went on maternity leave.

Part of my insurance policy stipulated that I need a tracker fitted. Started with the sales person, Mariaan, inquiring... every time the message was she will get back to me... Nothing from the Dealer Principal, Anzo Ashcroft, either.

After 4 months of no response, I contacted Netstar to sort out my own tracker.

Took months for Anzo to communicate that he is still waiting for the bank to send confirmation that the dealership paid them for the tracker that they owe me as I am paying monthly finance installments which included a tracker. I still have no conclusive evidence that they actually did pay the bank for the tracker that I was suppose to get with the car and that was financed with it.

2) Car Service experience I live in Hartbee****rt and as I drive long distances to work my car had to be serviced already twice before she was a year old. so I was a regular visitor and customer/client of theirs. The drop off and pick up was an excellent service! The first service I asked if I could have coffee, but the second service... I arrived already at 07:00 (after leaving Harties at 06:00) during the bitter cold winter months and was not offered coffee at all!!

3) Outsourced Wheel Balancing During this 2nd service I also asked for the wheels to be balanced, they mentioned the price as it was outsourced. No problem with that, however when I drove my car home (from Rustenburg to Harties) it was worst than before the service. It was so bad that I took it to be rebalanced in Harbee****rt dam, closer to where I live.

So I contacted Anzo, where he offered to reimburse, which I naturally expect as part of their Service offering should they messed up something; send the invoice directly to Anzo for reimbur*****t on the 1st of July 2022 - and nothing yet.

So to summarise: I have been trying to get bank confirmation since March 2022 and reimbur*****t since July 2022 from Anzo.

I have been incredibly patient. I have reached the end of that patience. I am incredibly disappointed. Promise after promise has been made and not honoured.

I would not recommend or refer them nor would I ever take my car or business to Penta Group Rustenburg again!