Dishonest Sale, Poor Service – Regret Buying from Penta Now Centurion

I purchased a Suzuki Swift from Penta Now Centurion on 23 October 2024, and it has been a frustrating and disappointing experience from start to finish. Despite paying for a supposedly roadworthy and trouble-free vehicle, I’ve encountered numerous undisclosed issues, poor communication, and shocking service.

The problems began immediately after delivery: 1. Bumper damage was never discussed — I was only told afterward that a “discount” had been app****, without my knowledge or consent. 2. A chip in the windscreen appeared while I was driving home right after I went to pick up the car. I was promised a refund for the repair I had to pay out of pocket, but faced delays and silence after repeated follow-ups. 3. The spare key and registration documents were not provided at delivery. I had to go to Suzuki Penta Now Lynnwood myself to collect them after multiple unanswered messages and calls. 4. The engine warning light came on about a month after I received the vehicle. When I raised the issue, I was given vague, misleading explanations and was told it wasn’t serious. Instead of fixing the actual problem, they simply turned the warning light off — but it came back on multiple times after that. At Penta Now Menlyn, I was told that the engine light was coming on because I used 93 instead of 95 octane fuel, which I later discovered was completely untrue. After taking the car for a second opinion, I found out the real issue was with the fuel line — a serious fault that was never disclosed or addressed properly. This was never disclosed beforehand. 5. I received conflicting information from different Penta branches — one said a fuel tank and line cleaning had been done, another said nothing was done and the car just sat there for a week awaiting a warranty response.

Throughout this ordeal, I experienced horrible communication, empty promises, and had to constantly follow up for basic updates or actions. My fiancée and I had to travel repeatedly between branches just to get information that should’ve been shared proactively.

For a dealership that claims to be reputable, this level of service failure, dishonesty, and disregard for the customer is completely unacceptable.

Buyers beware — my experience with Penta Now Centurion has been a nightmare, and I strongly advise others to avoid purchasing from them unless you're prepared to fight for the basics.