Disappointing Service!

I am writing to formally lodge a complaint regarding the extremely poor service I have received from your dealership since purchasing my vehicle from you a year ago.

From the outset, the experience was unacceptable. After purchasing the vehicle, I waited several months for my registration plates. During this time, the permits issued to me by the dealership contained incorrect information, which resulted in me being pulled over by Metro Police. When I contacted my salesperson for assistance, I was told to “fix it with a Koki pen” and manually write the correct dates over the incorrect ones. This response was both unprofessional and completely unacceptable, especially given the legal implications of driving with an invalid permit.

Furthermore, as part of my purchase package, smash-and-grab protection was included and paid for, yet this was never completed. No one from your team followed up on this, and it remained unresolved for an entire year.

When I eventually requested that the smash-and-grab installation be done, I was given an appointment at Mercedes-Benz. However, upon arrival, no one knew about my booking, and I waited for over 20 minutes with no assistance. This once again reflects poorly on the service and coordination from your dealership.

Overall, the service I have received from PentaNow Centurion has been extremely disappointing, unprofessional, and far below what one would expect when purchasing a vehicle. I am requesting that management urgently investigates these issues and provides a resolution, including confirming when the smash-and-grab will be completed and what steps will be taken to ensure that other customers do not experience similar treatment.