Complaint: Ongoing Lack of Service and Feedback from Chery Menlyn (Penta Motorgroup)

My experience with Chery Menlyn (Penta Motorgroup) has been incredibly frustrating & disappointing. For the past two weeks, I’ve sent emails and made countless calls to the dealership — no response at all. The after‑sales service has been the complete opposite of the attention I received during the sales process. What’s even more frustrating is that I escalated the matter to Chery South Africa, and still no feedback. I’m sharing this so others are aware of the service challenges I’ve facing when condesering buying a Chery. I hope Chery South Africa and Penta Motorgroup take this seriously and improve their customer service.

Hello Chery Customer Care, Bernice, Henry, and Shaun,

Despite numerous calls to Reception leaving messages, I am now genuinely frustrated and disappointed with the service I’ve been receiving from Chery Menlyn. I’ve made several attempts to get feedback, yet not a single person has contacted me. I spoke to Henry last Wednesday and never received a follow up call. Shaun spoke to my wife, but nothing came of it. It’s disheartening to feel ignored, dis- respected and treated in such a poor manner especially been gracious about the situation at hand but seems it far beyond this team to have this resolved.

It’s incredibly disheartening to feel ignored, disrespected, and treated so poorly, especially considering how patient and understanding I have been regarding the situation. It seems that resolving this issue is simply beyond the willingness or capability of this team.

Danie contacted me last Friday, but I do not wish to engage with him or his team. My previous interactions with them have been extremely unpleasant, marked by arrogance and a lack of customer care. The only exception has been Elize, who genuinely tried her best to assist — however, the broader EFC team’s attitude remains far from customer centric

I have really made every effort to resolve this matter directly with your team, but I am getting absolutely nowhere. Cannot believe this is the level of service, I will have no choice but to consider taking further steps to get this resolved.

Regards, Gavin

On Fri, 09 Jan 2026 at 11:51, Gavin Gangiah wrote:

Good Day, I am writing to formally lodge a serious complaint regarding the after-sales service I have received from Chery Menlyn, which has been extremely disappointing and unacceptable. Vehicle Details: • Registration No.: MS14VWGP • VIN: LVTDB24B9SD335500

While Jan from sales Chery Menlyn provided excellent assistance during the purchase and trade-in process, the after-sales experience has been appalling. The spoilers installed by Chery Menlyn have caused repeated issues. Despite sending videos and pictures to Jan, who escalated the matter to the fitment center (EFC), the situation remains unresolved. In December, after reporting the issue to Jan from Sales that the spoilers were coming loose, I was directed to Elize for assistance. Elize set up an appointment to visit the fitment centre early in the morning – 18 Decmber 2025 (i arrived around 8:20 AM) and waited for three hours without any service. No one gave me updates and saw me siting at the waiting area and ignored me completely. Finally when I have complained a dew times, The workshop manager eventually approached me in an extremely rude and unprofessional manner, showing no courtesy or apology. With the rude and unprofessional attitude I left and refused to be treated in such a manner and attitude. Same Day I then drove to Chery Menlyn to speak with the dealer principal but Jan redirected to Elize. I expressed my dissatisfaction with the poor workmanship and cheap products used. Despite Elize’s efforts to assist, I had drove off not impressed with what had occurred and the service I received. She called me back the same day mentioning I have to come back to the dealership due to the suppliers closing and she will take the car to the fitment centre and have it resolved. I made my way back again, as She made sure all was in order on pick up and rop off, In saying this by now I have made four trips totalling over 120 km to resolve this issue, which is highly inconvenient to have such a small issue resolved. Even after these efforts, the problem persists. The back spoiler has fallen off, and the front spoiler is loose with a noticeable gap, makes the car look rally cheap. I shared videos and pictures with Jan, who informed me he could no longer assist as he had been reprimanded from his management for getting involved in the past with the issues received from other customers. Jan mentioned he will share the Dealer principle details which I never got to this day with no call and feedback – very poor – but when he wanted the sale he was the best sales person alive – no words further. Additionally since now Jan was not interested to help, so I Attempted to escalate the matter, where I called into reception put on hold for around 15 mins to get to Henry where I had to again explain my issue, (Henry, the Sales Manager), have been ignored to date, called again this morning and put on hold for 15 mins and a message taken as Henry was busy. I cannot believe this service to date from everyone mentioned. This level of service is unacceptable and reflects poorly on Chery South Africa and International. I am shocked that such dealerships and fitment centres are entrusted with your brand. I demand that this matter be treated with urgency and resolved immediately. Key Issues: • Poor quality installation and repeated failures of spoilers. • Unprofessional and rude behaviour at the fitment center. • Lack of communication and accountability from dealership staff. • Significant inconvenience and wasted time (multiple trips totaling 120 km). • No resolution despite numerous escalations. • I expect a prompt response and a clear plan to rectify these issues without further inconvenience. Regards, Gavin