1 reviews | Active since Oct 2021
Clutch Failures
I bought my vehicle on the 28th of November 2022.
I had my vehicle not even TWO weeks to be exact my clutch broke on the 4th of December 2022. So, I contacted Penta Motor group in KLERKSDORP informed them, and they came to collect my car to fix it. I then got my car back on the 8th of December 2022, I then went to Cape Town and on my way there the Clutch AGAIN made Sh*t, it gets extremely hard that i can’t even push it in when I need to shift gears, I need to wait at least 20 mins for the veh to get into gear and for the car to move.
I again informed them and the collected my vehicle on the 26th of January 2023 ONLY!! also they drove my car at a speed of 146 - as i was checking tracker. I eventually i got my vehicle back on the 9th of February 2023 - as per PENTA MOTOR GROUP KLERKSDORP they have replaced my while clutch (NOTE:- I did not receive any proof thereof)
So, it went okay for about 6 months and again when i drove for about 300km the clutch started getting stiff AGAIN, and again i informed them that how can a clutch do this after its been "replaced"
My car has now been in for 23 days with absolutely no answer to date, I’ve been sent from Pillar to Post.
I’ve requested proof of documents that the clutch was done, they took a week then I asked again, eventually they sent me a slip of R2,900.00 - extremely cheap which explains the clutch failures.
Also, apparently the Salesman paid this out of his pocket which does not make sense to me as my vehicle is supposed to be under warranty?????
I Have to continuously follow up with them with what is happening and what the status update is, not once will they contact me to inform me what is going on.
Kia quoted me R11,600.00 for the replacement incl 12-month warranty.
I was given an "ultimatum" to lose my fabric warranty and for my extended warranty to kick in to cover it. As per KIA this cannot be done!
What should one do in this case??
This is not great news at all, we will be investigating the matter. I have sent this to the relevant parties involved and they will be in Contact.
I can assure you that this is not the Penta Way of doing business. We are very proud of the brand and have thousands of loyal Customers. We would like to apologize in advance for the inconvenience caused.
A relevant Manager will be in contact to try and resolve the matter.
All the best and once again, we apologize and would love to resolve the matter and win your trust back.
Peter
Best regards,
This is not great news at all, we will be investigating the matter. I have sent this to the relevant parties involved and they will be in Contact.
I can assure you that this is not the Penta Way of doing business. We are very proud of the brand and have thousands of loyal Customers. We would like to apologize in advance for the inconvenience caused.
A relevant Manager will be in contact to try and resolve the matter.
All the best and once again, we apologize and would love to resolve the matter and win your trust back.
Peter
Best regards,
