CM
Country M
1 reviews | Active since Sept 2024
27 Sept 2024, 15:17
0
I wanted to tell you that the banche is montana is very rasist and that must changes now - the manager from the service desk is out of the worl and must stop - i will be told that "Im not listning to her" when she ask me question that she should have look in the booking done by her office
yesterday experiency was way out of hand and i will never and never agaiun come back to that bnrahc and even changing the type of the car driving to another as Suzuki seems to be not doing anything about this branch
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Replies (2)
Penta Motor Group's replyOfficial
02 Oct 2024, 15:51Good day,
Thank you for bringing this matter to our attention. We strive to provide respectful and professional service to all our customers, and it’s clear we did not meet those expectations in your case. We sincerely apologize for any frustration and discomfort caused. Please know that we are committed to investigating this matter further and taking appropriate action to ensure this does not happen again .
We would appreciate the opportunity to speak with you directly so we can better understand the details of your experience and work toward a resolution.
Kind Regards
The Penta Team
Thank you for bringing this matter to our attention. We strive to provide respectful and professional service to all our customers, and it’s clear we did not meet those expectations in your case. We sincerely apologize for any frustration and discomfort caused. Please know that we are committed to investigating this matter further and taking appropriate action to ensure this does not happen again .
We would appreciate the opportunity to speak with you directly so we can better understand the details of your experience and work toward a resolution.
Kind Regards
The Penta Team
Best regards,
Penta Motor Group's reply02 Oct 2024, 15:51
Official
Good day,
Thank you for bringing this matter to our attention. We strive to provide respectful and professional service to all our customers, and it’s clear we did not meet those expectations in your case. We sincerely apologize for any frustration and discomfort caused. Please know that we are committed to investigating this matter further and taking appropriate action to ensure this does not happen again .
We would appreciate the opportunity to speak with you directly so we can better understand the details of your experience and work toward a resolution.
Kind Regards
The Penta Team
Thank you for bringing this matter to our attention. We strive to provide respectful and professional service to all our customers, and it’s clear we did not meet those expectations in your case. We sincerely apologize for any frustration and discomfort caused. Please know that we are committed to investigating this matter further and taking appropriate action to ensure this does not happen again .
We would appreciate the opportunity to speak with you directly so we can better understand the details of your experience and work toward a resolution.
Kind Regards
The Penta Team
Best regards,
CM
Country M's updateReviewer Update
02 Oct 2024, 18:00Hi is this Suzuki Monatana - if so you should know what happened when i came there no need for you to tell me that i must give you more info to investigate - ask the manager as to what happened on the 26 Sep
CM
Country M's update02 Oct 2024, 18:00
Reviewer Update
Hi is this Suzuki Monatana - if so you should know what happened when i came there no need for you to tell me that i must give you more info to investigate - ask the manager as to what happened on the 26 Sep