RL
Robert L

1 reviews | Active since Mar 2022

16 Mar 2022, 11:16

Bad After Sale Service - Penta Group Mokopane

I bought a 2012 Suzuki Jimny 1.3 from Penta MotorGroup Mokopane in December 2021. I used the vehicle for 3weeks when I notice that the vehicle was not up to standard and a few things need to be repaired. I phone Penta Group Mokopane Corne / Bennie and they said that I need to bring the vehicle for inspection. The vehicle was at Penta Motor Group on 07.02.2022 for inspection. After inspection they work on the timing belt and thereafter there was a water leak on the waterpump. I phone Penta again and they said that I must bring the vehicle to them again. I am staying in Lephalale and they are situated in Mokopane. I personally took the vehicle to Delta in Lephalale on 14.02.2022 to inspect. Delta Lephalale inspect the vehicle and the Techician of Delta find that there are a need for major repairs on the vehicle and a quote was send to Penta. Penta just reject the quote and said that this must be claimed from the warranty. The quote was then send to the warranty section and Delta waited for and answer from them for more that 2 weeks. The warranty section only approve half of the quoted amount and then Penta Mokopane phone me asking if I will be willing to pay the other half. I said to them how can they expect me the customer to pay if I used this vehicle only for 2-3weeks. Penta then approve and said that Delta can continue. The commitment from Delta was that I will receive my vehicle today Wednesday 16.03.2022. This morning when I phone Delta they said that this spares is not available in South Africa. I don't have my vehicle since 14.02.2022 and Penta also don't have a courtesy vehicle to assist me until my vehicle is repaired. Can you please assist me with this ongoing bad aftersales service receive from Penta Motor Group Mokopane? Robert Lightfoot - ***

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