KF
Karlien F
1 reviews | Active since Sept 2023
31 Oct 2023, 12:59
Abysmal after sales service
The staff seem as if they compete to be the most unhelpful to customers. The service is abysmal. The vehicle I bought from them has all of the defects possible and they are afraid to claim against the warranty. This morning I took it to them to have the wiper blades replaced. Of course I waited 5 hours to receive my vehicle back unwashed.
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Penta Motor Group's replyOfficial
31 Oct 2023, 19:24Hi there Karlien,
One of our Managers by the name of Lean tried to make contact with you several times to try and get to the bottom and resolve this issue.
I can assure you that this is not the penta way of doing business and the type of service that we would want to leave with our clients.
Lean will try make contact again within the next few days alternatively please let me know via email peter @ pentamotorgroup.co.za if we can assist further.
Regards
Peter
One of our Managers by the name of Lean tried to make contact with you several times to try and get to the bottom and resolve this issue.
I can assure you that this is not the penta way of doing business and the type of service that we would want to leave with our clients.
Lean will try make contact again within the next few days alternatively please let me know via email peter @ pentamotorgroup.co.za if we can assist further.
Regards
Peter
Penta Motor Group's reply31 Oct 2023, 19:24
Official
Hi there Karlien,
One of our Managers by the name of Lean tried to make contact with you several times to try and get to the bottom and resolve this issue.
I can assure you that this is not the penta way of doing business and the type of service that we would want to leave with our clients.
Lean will try make contact again within the next few days alternatively please let me know via email peter @ pentamotorgroup.co.za if we can assist further.
Regards
Peter
One of our Managers by the name of Lean tried to make contact with you several times to try and get to the bottom and resolve this issue.
I can assure you that this is not the penta way of doing business and the type of service that we would want to leave with our clients.
Lean will try make contact again within the next few days alternatively please let me know via email peter @ pentamotorgroup.co.za if we can assist further.
Regards
Peter