Absolutely terrible experience with Suzuki Penta Montana

I have had an absolutely terrible experience with Suzuki Penta Montana, and I would strongly advise anyone to stay away from this dealership. Their lack of professionalism, dishonesty, and complete disregard for customer service is shocking.

I purchased my vehicle in November 2023, and by November 2024, I noticed an engine misfire. Since the car was still under warranty, I first took it to CHM Suzuki Silver Lakes, but they insisted I pay a stripping fee just to diagnose the problem. Since that made no sense for a warranty repair, I took the car back to Suzuki Penta Montana, where I originally bought it.

From the start, communication was terrible. They didn’t provide updates, and after weeks of waiting, they finally told me the issue was with the engine and that it needed to be removed. But instead of actually doing the work, they stalled and made excuses. • False promises and lies – I was told multiple times that my engine had already been sent to an engineering company when in reality, it was still in my car. I personally checked under the hood and saw the engine untouched, while the staff blatantly **** to my face. • Lack of transparency – They refused to give clear answers about what was wrong with the engine and why there were delays. • Warranty claim delays – They admitted they were struggling to get the warranty claim approved, yet never explained why or provided updates. • Unacceptable courtesy car handling – After weeks of delays, they provided me with a courtesy car, only to suddenly demand it back with no replacement. They even threatened to take it by force because, apparently, they had sold it to another customer! • Zero accountability – When I raised concerns, the Dealer Principal, Ryno, was completely unhelpful and dismissive. Instead of taking responsibility for their horrible service, they just wanted me to return the courtesy car as quickly as possible.

I have never dealt with such unprofessionalism, dishonesty, and incompetence at a dealership. My car is still not fixed, and Suzuki Penta Montana has done nothing to make things right. If you’re considering buying a car or getting a warranty repair here, DO NOT WASTE YOUR TIME OR MONEY. This dealership does not care about its customers, only about making sales.

Avoid them at all costs. Go to a dealership that actually respects and values its customers!