DISSATISFACTION

HELLO, I WOULD LIKE TO STATE MY DISSATISFACTION ABOUT THE ABOVEMENTIONED COMPANY. LAST YEAR IN OCTOBER A PAYMENT WAS MADE TO THE ABOVEMENTIONED COMPANY (PENKYU) FOR THEIR EDUCATIONAL TABLET WITH PROGRAMS, AS ADVERTISED TO US AT HIGHVELD MALL, THAT WAS NEVER GIVEN TO US UNTIL THIS YEAR AROUND JUNE 2022. I FINALLY REACHED THEM AND THE PRODUCT DELIVERED TO US. ON RECEIPT FROM THE COURIERS, THE SEAL WAS BROKEN, AND THERE WAS SOMEONE ELSES EMAIL ADRESS ON IT. THE EXPLANATION WAS THAT THEY WERE INSTALLING THE PROGRAMS... THEN AT THE BACK OF OF THE TABLET IT IS LIKE SOMEONE WAS SCRACHING IT ON THE GROUND, IT LOOKS LIKE IT HAS BEEN IN USE FOR YEARS, THAT IS WHAT WAS DELIVERD TO US. THIS PROGRAM I REQUESTED THE FUND TO BUY FOR MY CHILD FOR ASSISTANCE AS PER THEIR ADVERTISING, BUT NOW I AM LEFT WITH HAVING TO LODGE COMPLAINTS ABOUT IT. IT COSTS US R5980, WHICH IS MONEY MEANT TO EDUCATE MY CHILD BUT NOW, IT IS LYING THERE NOT BEING USED, FULLY PAID UP, NO ASSISTANCE WHATSOEVER. AT THIS STAGE I WOULD LIKE THE MONEY TO BE PAID BACK TO THE FUND WHERE IT WAS PAID FROM, AND TEH TABLET RETURNED TO THEM.