AT
Adrian T

1 reviews | Active since May 2023

25 Jul 2023, 12:56

Peninsula Bed Sales

Hi, I bought quite a few beds from PBS (Peninsula Bed Sales) in 2020 and in December last year I contacted PBS regarding my matress that was warping on both ends and they responed that they will be closing soon and will address it on the 20th of January when they open again. Then in January 2023 I reached out to them again and they confirmed the warranty and said that they will collect and repair the mattress on the 8th of February 2023 and I have to pay for the collection and delivery of the matress which I agreed to do because I wanted it fixed and that the matress will also come back on the same day. They did all that was promissed because it was under warranty but then about 3 months later I reached out to them again because the matress did exactly the same thing and they would not honour repairs because the matress was now out of warranty. It is a re-occuring problem and I have not had acceptable usage out of the matress but now they want me to pay for the repairs to the matress when they did not repair it properly the first time around, this was an executive matress which cost quite a penny and they are adoment that they will not repair their product. Not sure what else to do but they are not honerable people and I would not recoment them to anyone any longer and I have every conversaion that we had in writing on Whatsapp.

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