Faulty Bed and bad customer service

Good day, two months ago, I purchased a double bed set, with a double mattress from the company. The bed arrived on the same day, and two days later I noticed that the springs of the bed is very weak, which led to a ditch in the bed. The bed also sinked in along the sides in the very first week. I spoke to the agent who sold the bed to me, and he ignored my complaint on WhatsApp the first time. The second time I messaged him again, and he rep**** saying that there are no warranty on the bed, so there is nothing they can do about the faulty bed, however they will forward my response to the factory. He said that he’ll email the factory’s response back to me but it’s been almost a month and I have not received any email. I messaged him a week ago, and told him that my body is starting to pain because of the broken bed and he ignored my message. I sent a message today again and he once again ignored my message. I told him that this is unacceptable because despite the fact that there is no warranty on the bed. They sold the bed in a bad condition to me, which is wrong. I am very upset because firstly they are ignoring my messages and secondly the bed started giving me problems in the very same week of purchasing it, and nothing is being done to attend to my complaint.