Shocking customer care and refusal to refund

<p>In February 2017 I purchased R10566 of Pavers (671 in total) from Marie at Penguin Pools in Waverley Pretoria. After installing the paving, there was 73 stones left and I contacted Marie on 3 March 2017 and asked her if I could return the excess for a refund (total of only R1188). She told me told hold, as she wanted to ask her "boss". I heard her speaking to him, asking him that the customer wanted to return left over bricks for a credit. He approved. When she told me this telephonically, I told her I wanted a refund, not a credit. She rep**** that it is the same thing, I responded it is not and she then said they will refund me. </p> <p> </p> <p>On 14 March 2017 my Personal Assistant, Gawie phoned Marie to ask her about the refund and she rep**** that as they actually did us a favour, we will have to wait 2 to 4 weeks for the refund.</p> <p> </p> <p>Last week Gawie called to enquire regarding the refund and Marie told him that Derrick (her boss) told her that they don't do refunds and that we must come and collect the Pavers. Gawie told her that it is not acceptable as we agreed on a refund. She told him to call back again later the week.</p> <p> </p> <p>My PA called again this morning to be told by Marie that we will not get a refund and that I must come and collect the Pavers. I then took the phone from him, wanting to speak to her myself. She was rude, didnt want to give me the opportunity to speak and then she put the phone down on me. I called back immediately and was told she is not there.</p> <p> </p> <p> </p> <p> </p> <p> </p>