GB
Gerhard B
1 reviews | Active since Sept 2024
19 Dec 2024, 09:51
Not such a great experience
<div>I was dealing with Hanno with not such a great experience,you get no feedback,does not call back and was only at the site when the quotation was given,workers get to site but with not all the tools needed,we were promised to complete in a week which did not happen,you get promised that the staff will be there the next day with no one showing up,very quick to demand the final payment,in the end I did not even call him anymore my wide had to speak to +++++ to get some sort of reaction</div>
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Penguin Pools SA's replyOfficial
09 Jan 2025, 12:11Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations, and we appreciate the opportunity to learn and grow.
While we strive to provide consistent updates, we regret if there were moments where our communication fell short of your expectations.
We value your feedback and will use it to refine our processes. Your satisfaction remains our priority, and we are committed to ensuring a better experience for all our clients moving forward.
Kind regards
The Penguin Pools Team
While we strive to provide consistent updates, we regret if there were moments where our communication fell short of your expectations.
We value your feedback and will use it to refine our processes. Your satisfaction remains our priority, and we are committed to ensuring a better experience for all our clients moving forward.
Kind regards
The Penguin Pools Team
Penguin Pools SA's reply09 Jan 2025, 12:11
Official
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations, and we appreciate the opportunity to learn and grow.
While we strive to provide consistent updates, we regret if there were moments where our communication fell short of your expectations.
We value your feedback and will use it to refine our processes. Your satisfaction remains our priority, and we are committed to ensuring a better experience for all our clients moving forward.
Kind regards
The Penguin Pools Team
While we strive to provide consistent updates, we regret if there were moments where our communication fell short of your expectations.
We value your feedback and will use it to refine our processes. Your satisfaction remains our priority, and we are committed to ensuring a better experience for all our clients moving forward.
Kind regards
The Penguin Pools Team