Penguin Pools SA

Item: Penguin Pools SA
Rating: 1
Author: David S

<div>Penguin Pools Pretoria. During install, they cracked the pool while filling the step voids. The guy we dealt with stated we had to pay the remained of the invoice and promised they would resolve it once paid. We made the mistake of paying, then they stated it needed to settle before the pool could be emptied, would take 6 months. After 6 months and a leaking pool, they don't honour their promise and now dodge calls. Paving grout is now cracking everywhere, finishing is poor, water is getting in the cracks and getting worse.  </div>

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Replies (2)

Penguin Pools SA's replyOfficial

12 Feb 2025, 08:39

Dear David,

We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. At Penguin Pools, we take quality and customer satisfaction seriously, and we regret that you feel let down.

We would like to investigate this matter further and work toward a resolution. Please reach out to us directly at *** so we can discuss the specifics of your case and find a way forward.

Customer feedback is invaluable to us, and we remain committed to delivering the best possible service. We hope to resolve this issue and restore your confidence in our work.

Kind regards
The Penguin Team

Penguin Pools SA's reply12 Feb 2025, 08:39

Official

Dear David,

We would like to investigate this matter further and work toward a resolution. Please reach out to us directly at *** so we can discuss the specifics of your case and find a way forward.

Penguin Pools SA's replyOfficial

12 Feb 2025, 08:49

We would like to resolve your complaint amicably and request that we communicate with each other directly.

Kind regards
The Penguin Team

Penguin Pools SA's reply12 Feb 2025, 08:49

Official

We would like to resolve your complaint amicably and request that we communicate with each other directly.

Kind regards
The Penguin Team