Pathetic after sales service!!!

Yesterday I purchased some craft items to the value of about R350.00 at the store which included a permanent marker (valued at R8.00) . When I got home and tried to use the marker it was dry. I called the store this morning and fortunately spoke to the same lady who had assisted me yesterday. I explained my situation and mentioned that a friend will be dropping by the store tomorrow upon my recommendation, to purchase furniture craft paints which I had also priced for her from the sales lady the day before. I asked her if there is any possibility that she would be able to give my friend a replacement marker for me as it doesn't make sense for me to go to the store (which would cost me R20.00 worth of fuel) just to return a marker which is worth R8.00. It doesn't take rocket science to figure that one out! The sales lady said that unfortunately I would need to return the marker in order to get a new one. I mentioned that unfortunately I will not be going to the store soon and that my friend won't be passing my place befpre going to the store to collect the dry marker either. So Pencafe.....You may keep your old stock....your R8.00 replacement marker, as well as any future business from me or my friends! Your after sales service is pathetic to say the least!!!