I been having issues getting my card i keep getting told my name is flagged and I even got banned without any right of admission

I been having issues getting my card i keep getting told my name is flagged and I even got banned without any right of admission. I had reported a few incidents i experienced funds missing and winnings never paid out. I waited patiently for my banishment to end which was labeled as self exclusion, but I never said I never self-excluded myself. They allow me in the premises but can't give me a reason to why they can't issue my winners circle card. Even when they call Mmabatho Palms no answers are supp****. I been going up and down but still no answers. I also have evidence of machines displaying in dollars . I have all proof I been patient but I feel they not being honest nor are they respecting my rights.