WINNERS CIRCLE CARD DOWNGRADE FROM GOLD - MAROON

I lost all my points on my winners circle card, in Aug 1 i was told my card expired, when i renewed i was told i did not gamble from 2016 Dec, whereas every month i had played. the readings on my card are totally incorrect, and after being a gold member for close to 15 years i was just dropped this way to maroon, as though i never existed. all my points were wiped out also. Its my points i earned for every rand i spent in that place, and today i was told i need 85 points to remain a gold card holder. Does this mean, that if i had eg: 100 points, and i used 70 points, which i then remain with 35 points, then you drop to the Maroon holder and all points are lost. this is bull****, and i want my gold status re-instated. how many other people are being cheated like this, Our points is our money which is put in, what gives them the right to delete and downgrade. i am very very very MAD, and when i was transferred to the lady to discuss the upgrade or downgrade of cards, i was then cut off conveniently.