The Best Experience i have received at an Hotel in South Africa by far!!!!!

My husband and I found ourselves working through the festive season 2017 - Probably the most miserable time to continue the daily grind - where virtually all of Gauteng had gone on holiday. Hubby thought it best to surprise me with a night stay getaway to Emperors palace - Peermont Metcourt for the xmas weekend. So it pretty much started off on a good note :)

Upon checking in - we found ourselves greeted by Cheerful Welcoming Smiles - (something one takes for granted)from what looked like exhausted staff (their red eyes gave away the tell tale signs of exhaustion) but even through the pain of what looked like strenuous hours at work lobbying and checking an increasing amounts of guests into Peermont,the staff didn't for a moment shrug off that welcoming ambiance.

We reached the front desk as the guests where being checking into their rooms and we reached ( honestly felt blessed) with what only seemed like the most warm, heartfelt, angel like qualities to find in a human being of a front desk receptionist - REBECCA - room division, reception, Metcourt. words fail me to describe how amazing this human being made us feel in that small interaction - the feeling of that greeting can only be described as when one sees ones lost long relative after ages- She made us feel like she really is there to take care of us, she extended our stay to what only seems like the best room we have experienced in a hotel( by the way WELL DONE to Emperors Peermont for their new constituted wing of Family rooms) Simply breathtaking and surprisingly not noisy at all, as one would assume with all shapes & sizes of families streaming in with little ones. Hubby and I had a really pleasant stay & much needed nights rest. Rebecca really went out of way to make us feel comfortable, we had a few queries around the free play that came with the stay , our request was prioritized and there was no question of leaving it till later. Rebecca for me epitomizes Excellent customer service!!! I haven't experienced such caliber of Excellency before at Emperors Palace peermont metcourt - Please promote her to up s**** others in your institution? Invest in her- She's an absolute keeper!!!!

Amelia - Food & beverage - my oh my , Amelia really impressed me!! Hubby and I took advantage of the fact that we got to sleep in... and we took absolute advantage! where we were left with an hour to get ready & make it in time for breakfast - Amelia prioritized us - found us a table in an area of our liking & got us into breakfast so Efficiently - but what really stood out for us, was that on yet again late morning number 2 - attending breakfast - she by then fami****ized herself with our previous days request of our seating arrangement & without us having to ask her- took us there - So Amazing.. So efficient... another WOW moment from metcourt staff.... lets remind ourselves its still Xmas weekend with increasing amounts of families streaming in and about.

We often overlook those that really take care of us that make such a personal difference. Annah Mo***eng from Housekeeping - a lady who gave the feeling of a sweet simple soul - Annah was so attentive to our needs - when we wanted the room cleaned to the extra towels she left for us to even the extra tea, coffee & milk she left for us on our request... Annah really took such good care of us which felt as if we had an elderly sister from housekeeping looking over & after us.

Dear Peermont Metcourt - you have through your AMAZING staff really have shot the lights out in excellent customer experience. I Really want to thank you for closing in our 2017 on such a fabulous note... this is an experience we'll be talking about for years to come!!!