Shoddy and Rude Service

Good day

My name is Emily Malehlohonolo Khathola and checked in on Friday the 2nd of August 2019 at around 18:30pm allocated room 4467 at the Peermont Metcourt Hotel Emperors Palace for what was expected to be a pleasant stay at your facility.

This however came to an abrupt rather harsh end due to the shoddy service and rude manner we were treated in on the 3rd, what had happened was we went to reception to inquire if it was possible to be linked to Nu-Metro or is there a facility available to reserve seats for a movie for us as well as inquire if the hotel was able to make arrangements to have in the very least water to drink, the lady at the reception who wasn’t bothered to even hear us out was dismissive and rude this was her response to us “ if you want privileges and are a paying customer you should go to a five star facility”

In my mind all she could have said politely was unfortunately we are unable or we don’t provide the services and leave it at that… can someone please explain to me what she meant by if I want privileges and am a paying customer means? I understood it to say I was staying at your facility for free? Even if my stay was free is it right to be treated in this manner?

With that said I was mortified and extremely disappointed by her actions and this has left not only a bitter taste in my mouth but has given me perspective at how the Peermont brand (its employees) treat their customers

I would appreciate a response to this matter promptly and clarity on what was meant and why was it said, is this how people are treated?

Regards