service

<p>My name is Mr A Africander I write this to get clarity on how you value and rate customer service at umfolozi casino ( uKhamba restaurant <br />14 February 2017 around 22:00</p> <p>Yesterday 14 February 2017 around 23:00 me and my friend after a long day at work we passed by uMfolozi casino (uKhamba restaurant ) to get something to eat (pizza chicken / hum and mushrooms)</p> <p>• First when we ordered our pizza the plates that the waiter gave us were dirty and trying to understand I took a napkin and clean them, as we were sitting in customers we then ordered two soft drinks and asked for a glass of water with ice/lemon and I was told I must go to sugar room to get that ourselves as they don't serve water, which I did <br />And when five minutes our pizza was ready which I thought wow fast good service, only to find in between my first slice that <br />•the pizza was not well cooked only the cheese was let to melt and it was served to us, you could feel the uncooked mushroom taste <br />I then raised this with the both cook present and they laughed at me which raised eyebrows <br />I then told them that this was not a joke this pizza is not right, but still they paid no attention to me. I then asked to speak to the manager/ supervisor who ever that was going to treat me more serious as it was clear that thy were not. I was then promised that the manager was coming <br />I waited for a good tan to fifteen minutes nothing, I then raised my concern again, at that time I was told I'm the first customer to complain about the pizza, the reason I'm complaining it's because I don't know the pizza (first timer)<br />first it was bad service and uncooked pizza now I was insulted, I asked them to take a bit and tell me how it's tasted as they were pizza experts and tell me if my complain was valid or not, and they refused. I then told them it's been plus twenty minutes still I haven't seen the manager is he still coming or not, and I was told to wait if I want to state my complain <br />( the sad part is that the guy I was with was too much hungry due to the fact that we had a long day ) so he continued with eating the pizza stating he just hope he does not get food poising <br />The two cook said as we had continued with eating the pizza the can't now help us<br />While I raised my complain while I was in between my first piece, again I was laughed at stating it true the pizza is okay reason my friend is eating it just me that I don't know pizza <br />I still had my share of the eight slices I asked them to taste the remaining pizza.<br />I was told this won't change a thing as we were half way our eight slices</p> <p>Note <br /> This was not the first time were treated this way at uKhamba Restaurant <br />The other day we forgot to take our pizza when we left and came back the next day and the cook said they can't help us we must talk to the manager, which the waiter which was trying to help us went to the manager and shared our concern and the manager said he would be with us, we waited a good fifteen minute and asked the waiter where was this manager as we were also in a rush we were told his ad the sugar room and we went there four guys were sitting in one table drinking having fun non of them showed to be in a rush to help us sadly we did not know which one was the manager out of the four - I then advice my friend that we must just drop this and go</p> <p>So all in all umfolozi casino ( uKhamba restaurant) and its management have showed that they do not really care about us costumes</p> <p>I just hope we were the only customers experiencing this kind of service and we won't be lucky again receive it <br />Thank you I hope my concern would be attended <br />Thank you <br />A Africander <br /> ********** 725</p>