POOR SERVICE

<p>I booked the PERFECT date package. It was also my fiance's birthday and our 11 years anniversary. When we got there to check in there was a queue, I asked the gentlemen if it is my fiance's birthday would he maybe do something special he said No. When I made the booking it says on the website that the dinner would be at Oriana restaurant, I was advised at check in that it is a different restuarant and that it was at Rosetta's in emperors palace. I told him I was not happy and he even phoned someone and they still could not help me. Anyway, our room telephone was not working and the lampshade light. I went down immediately to ask reception to fix it and the gentlemen said he will send someone. We waited no one arrived. We then went for dinner at the place I did not want to go. We waited in a long queue again to be served and the food was not that great, not much of a expectation on a PERFECT date hey, and there was so much noise. Then I got back to the room very irritated , We didnt even have our ****tails which was included in our package. When we got back I asked the gentlemen at reception again about our phone to send someone , I was told that the I. T. guy could only come the next day. I mean we are checking out the next day, He said he will send someone to fix the light, I told him to leave it, In the shower there was a piece of hair which was not mine. When were trying to sleep the sink kept making a funny noise as if the drain was blocked, I mean how were we supposed to sleep in peace and I could not even phone because the phone was not working. It was such a embarrasment because this was a surprise for my fiance. When I tried watching tv , there was not much channels available and the indian channel had a funny noise also , I could not watch that either. We could also hear the couple in the next door room when they watched tv or when they sneezed or coughed. The only good thing was the breakfast, at least they tried to help us there as quick as possible although there was a long queue and no queue when we had to check out. I dont think i will ever be back at this hotel .</p>