Online booking

After a late workday I decided to book a hotel nearby. Went on to [URL Removed] and found a great price for Graceland Hotel in Secunda. Booked and paid about 23:50 arrived 00:00 only to be told that my booking is not on the system. Said booking was searched for for more than an hour after which it seems that no booking was sent to Graceland. Tried contacting the hotel manager to discuss this and told he has knocked off. Tried calling Peermont central reservations and they are closed until 8am in the morning. Tried contacting booking website - no answer. Basically after and hour of waiting I'm as good as someone who never paid and need to make a new booking and payment. This is my first experience with Peermont and I will not be easily persuaded to ever come here again. Fix your connection with your booking channels then I won't be waiting in your reception for more than an hour. I am told now that I should ask for a refund for the new booking that I paid for, I certainly hope you will manage this one.