SJ
Salome J
1 reviews | Active since May 2011
22 Mar 2018, 05:53
Let down
I made a reservation and specifically called to ensure that the bath would be separate from the shower as my husband had major surgery to his leg. When we were shown to our room we found that it was not the case.
I requested a different room that caused a delay and in turn my husband was late for a very important interview.
Later that afternoon when we wanted to use the shower before another appointment we found the water pressure to be non existing. I had to assist my husband in the bath and again we were late.
How is this possible seeing that this is a 5 star hotel?
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Replies (2)
Peermont Global's replyOfficial
22 Mar 2018, 07:18Dear Salome,
Could you please advise at which hotel and at which property the incident took place so I can investigate further.
Thanks
Nikki Evans
Best regards,
Peermont Global's reply22 Mar 2018, 07:18
Official
Dear Salome,
Could you please advise at which hotel and at which property the incident took place so I can investigate further.
Thanks
Nikki Evans
Best regards,
SJ
Salome J's updateReviewer Update
22 Mar 2018, 08:06Hi N,
That would be with Doreale. I did send them a mail shortly after the incident but had no feedback whatsoever and would like to make use of the hotel again this coming weekend and do not want a repeat of the incident?
SJ
Salome J's update22 Mar 2018, 08:06
Reviewer Update
Hi N,
That would be with Doreale. I did send them a mail shortly after the incident but had no feedback whatsoever and would like to make use of the hotel again this coming weekend and do not want a repeat of the incident?