Graceland Casino low payout ratio

<p>Since December 2017, in approximately 7 months, I lost 83 000 at Graceland Casino. It is the casino with the lowest payout ratio according to my experience. All my friends are also complaining. I can try 10 different slots but not one would pay. If I approach the slots manager, they respond by saying "thats called gambling". Im sorry, but that's called "*****ing from the blind". I'm not expecting to win every time but I never win. Can Graceland munipilate my black card? I desperately approached my host named Strini and the situation was explained to him. The next moment R500.00 free play was loaded onto my black card. He never rep****. That did not resolve my problem. I also informed him that my friend, MDWprok, was experiencing the same problem. His card was also credited with R500.00 free play. No communication... Should the Mpumalanga Gaming Board investigate, seing that Graceland think that R500.00 freeplay will fix it all...? Something is wrong with their mashines or my black card?</p>