Graceland Casino GM

<p>I met with the GM of Graceland Casino today, as a client with a complaint. What a shock! He was highly unprofessional, arrogant and rude. Did not even try to mediate the matter. My complaint was that they failed to evacuate the casino, the non-smokers area whilst there was a fire in the roof on top of the smokers area just next to the non-smokers area. No word was communicated to customers until the roof fell in, in the smokers area. I visited his offices to explained to him that they should have communicated with the customers and also evacute the non-smokers area to put the customers safety first and safe them the trauma of a roof falling in next to them. He just denied that they errored and said its a multi million rand business and they can not simply evacuate the non-smokers area???!!! I will take this further</p>