Disgusting service and staff attitude

On Christmas morning we woke up and there was not enough towels in our room and we requested additional towels at 9am that morning. We called room service number 1010 at 9am and we were promised towels in the next couple minutes. The towels were only delivered after 2pm that afternoon after several requests. The don't care "not my problem" attitude of the staff was truly disgusting!!

We decided to go down to the pool and we were told we need to pay a deposit of R200 for a towel at the pool and upon returning the towel our deposit would be refunded. Upon returning the towel after swimming my husband was told that the deposit was already collected by someone in our room. We had an argument about this and requested the CCTV footage and was told that this would be investigated and again with a disgusting attitude. This is without a doubt the worst experience we have ever had at any hotel we have ever stayed at. I would not recommend this hotel to anyone.