Changed booking - refund denied

We had booked at Peermont Metcourt Emperors Palace for two nights over the New Year - booking number ********** 53. Our booking was for a double room. When we checked in we were given an unsatisfactory twin room which could not be changed due to the hotel being full. We decided to stay only one night in that unsatisfactory room and discussed cancellation of the second night with a gentleman on the reception desk. The Receptionist changed our booking to one night and assured us that the hotel would only bill Agoda for one night. We checked out at 1030 on 1st January.

Now it seems that the hotel billed Agoda for two nights and the hotel people deny any knowledge of the change of booking.

Clearly customer service and customer satisfaction are not important to Peermont.

Regards

Bernard L Burke