Cannot access managment

Good day,<br> <br> After our previous bad experience, we were offered a replacement night at the Mondior - whenever we wanted to take it.<br> <br> However, when trying to book said night, we can find nobody that knows about it. Not exactly the right way to make up for a bad customer experience by giving us ANOTHER bad customer experience! Get your act together guys, this is not how you gain repeat customers!<br> <br> I would very much love to give this hotel another chance to be our hotel of choice for Johannesburg. Can someone kindly investigate and email me (can only take calls after 5pm).<br> <br> Thank you.