4* Hotel? No way! Spend your money elsewhere

We got married on 11th April, leaving on honeymoon early 12th from ORT, &decided to spend our wedding night at the Mondior. I booked the room in advance, at the Gold Card discount, and confirmed via Reservations that all I needed to check in was my reservation # and my drivers licence. However, when checking in at midnight of the 11th, I was very abruptly told that unless I could present my Gold Card I needed to pay in the difference or I can't check in.<br> <br> What a rude, unhelpful, sour lady you have working the counter! The last thing a customer needs at the end of a LONG, tiring day is to be given a rotten attitude. The receptionist flat-out refused to help, in any way. I literally had to walk to the casino, wait in a long line to get a new card, and walk back - which took an hour. Surely she could have just called &verified that I was a Gold card holder?<br> <br> Considering we checked out at 6am to catch a flight, that debacle cost me 20% of my stay time at the hotel!! Coupled with the unfriendliness & effort required, our moods were ruined - Emperors really ruined my wedding night!<br> <br> The room was great. The service was utterly unacceptable in any way. Would not recommend nor return.