PEERMED KEMPTON PARK

I consulted with Peermed on Tuesday and advised me they can not find my file,the receptionist then opened another file that very same tuesday,and today I received an email from my medical aid saying they have claimed,I checked my MSA and saw cpuld consult as I have not been better, to my suprise they did not capture the other 1 from the other file and now have to pay cash, did not have a choice as I am not well but to pay but not happy, they're the ones at wrong here,they did not capture and now it has to be my fault and I have to go out of budget because they did not do their job properly, doubt I will ever consult,such incompetence! I am sooo not happy at all, being disappointed is an understatement i am beyond disappointed