I want my refund

This company is irritating the **** out of me. The agent calls me I sign up but the a few days into this I sat with my budget I think this is unnecessary so I send an email and remember this is within 14days I send in my cancelation letter via email. A few days later I got a response se to say they got my email and if there is additional info I want to provided I should I emailed back advise I have provided all necessary info in my email but I still ask about the cancelation and refund . The response I get" Hi Nolene Trust you are well, Kindly note your value-added services has been cancelled. We are unable to issue a refund as there is a 20-working day cancellation period from the date cancellation was requested, thereafter you will not be billed for the services. Kind Regards, Peeq Team

Now I ask does this mean I must wait 20days for my refund I was advised I will not get it....bull**** I want my money back I this money is not reversible so transfer it back I will keep on posting i am going to the ombudsman I will do whatever until I get my money back block me all yall want I will name and shame on every platform what company does not give back refunds...bull**** this is how u ****** our south Africans do you get this **** overseas no cuz that people stand there grounds I am telling use I want my refund. The way you have deducted the money out of my account put it back.