Depressing Experience!

So I had an exam scheduled for the morning, but due to technical issues again, I was not able to even start the exam this time. I logged into the OnVue app, did system tests & passed all except the video streaming test. The funny thing is, well not funny at all, that while OnVue stated I did not meet the streaming requirements of reaching WOWZA.COM through the app, I was able to directly reach the site & perform video streaming tests which my PC had passed. I struggled for over an hour with this & low & behold when I eventually got this right it was way lass my exam start date. Now I forfeited this exam which is unacceptable... I cannot believe the amount of issues I've experienced with PEARSON VUE/ONVUE it's depressing!!!... The site is not user-friendly, everything is in English, but should rather be in gibberish as you cannot find what you want 1st time - it's like you have to do a test on the working on this site before you schedule your exam.!