Bad Services

System goes down , no email to candidates and chatting to the agent who seem to change in a middle of conversation

Info at 11:10, Jan 27: A chat agent will be with you shortly. Info at 11:10, Jan 27: You are now chatting with Raina. How may I assist you today? Raina at 11:10, Jan 27: Hi. Thank you for contacting Pearson candidate services. My name is Raina. How may I assist you today?

You at 11:10, Jan 27: I was meant to write my ms exam this morning at 08:30 am You at 11:11, Jan 27: you system was down You at 11:11, Jan 27: now i cant reschedule or launch the start exam Raina at 11:11, Jan 27: I am sorry to hear that you are experiencing this issue, but Please be assured, I will certainly look into this for you. Raina at 11:12, Jan 27: Could you please confirm the exam you are referring to? You at 11:12, Jan 27: AZ-303 You at 11:13, Jan 27: order number:0***-***X Raina at 11:13, Jan 27: To confirm, is it for Microsoft?

You at 11:13, Jan 27: yes You at 11:13, Jan 27: registration ID:******X Raina at 11:14, Jan 27: Thank you for confirming. Please allow me 3-4 minutes while I locate your account and look into this for you.

Raina at 11:17, Jan 27: I appreciate your patience. In this situation, I could create a case for your rescheduling request from my end which will be reviewed by the program coordinator team. I would suggest you to wait for a decision email from the team.

You at 11:19, Jan 27: There is no decision your system was down , [;ease do as I would like to do this exam today . last agent I spoke to could not help at 9:15 SA time as there system was down Raina at 11:24, Jan 27: I'll be right with you. Raina at 11:27, Jan 27: I'm sorry for the delay. I'll be right with you. You at 11:27, Jan 27: no problem Info at 11:28, Jan 27: There is a problem connecting with Raina. Please wait while your chat is transferred to another agent. Info at 11:28, Jan 27: You are now chatting with Noah. How may I assist you today? Noah at 11:30, Jan 27: Thank you for waiting. I'm still looking into your question. Noah at 11:32, Jan 27: Hello,

Noah at 11:32, Jan 27: I apologize for the inconvenience.

Noah at 11:32, Jan 27: I will surely check this for you.

You at 11:32, Jan 27: Thanks Noah at 11:35, Jan 27: Please help me with your correct email address listed in your account.

You at 11:35, Jan 27: ***XX@***XX Noah at 11:37, Jan 27: I apologize however the email address is not matching.

You at 11:37, Jan 27: ***@***X Noah at 11:38, Jan 27: Is this for the exam AZ-303: Microsoft Azure Architect Technologies, English on 27 Jan 2021 at 09:00 (9:00 AM) SAST?

You at 11:39, Jan 27: yes that the one Noah at 11:42, Jan 27: Thank you for waiting. I'm still looking into your question. Noah at 11:45, Jan 27: I apologize for the delay.

Noah at 11:45, Jan 27: Please let me know your preferred date and time to check the exam rescheduling availability.

You at 11:46, Jan 27: I would like to do it today if possible this morning You at 11:46, Jan 27: I would like to do it today if possible Noah at 11:49, Jan 27: I'm sorry for the delay. I'll be right with you. Noah at 11:52, Jan 27: I'll be right with you. Info at 11:55, Jan 27: There is a problem connecting with Noah. Please wait while your chat is transferred to another agent. Info at 11:55, Jan 27: You are now chatting with Yohan. How may I assist you today? Yohan at 11:55, Jan 27: I'm sorry for the delay. I'll be right with you. Yohan at 11:55, Jan 27: Thank you for contacting Pearson VUE candidate services. My name is Yohan. How may I assist you today? You at 11:55, Jan 27: what You at 11:56, Jan 27: who this now You at 11:56, Jan 27: please read the chat history Yohan at 11:56, Jan 27: Hello, jeffrey

Yohan at 11:57, Jan 27: I am sorry, I will certainly go through the previous chat and help you with your query.

Yohan at 11:57, Jan 27: Please allow me 2-3 minutes to check the information for you! Yohan at 12:01, Jan 27: Thank you for waiting!

You at 12:01, Jan 27: no probs Yohan at 12:04, Jan 27: I am able to see that you were not able to start the exam due to technical issues with the website, I will help you to reschedule the exam.

You at 12:04, Jan 27: perfect You at 12:04, Jan 27: :) You at 12:04, Jan 27: can I reschedule for today Yohan at 12:05, Jan 27: I will have to create a Case first, to report this issue, Please stay connected while I create a case and after that I will help you with the exam reschedule. You at 12:05, Jan 27: Thanks Yohan at 12:08, Jan 27: I'll be right with you. Yohan at 12:11, Jan 27: Thank you for waiting. I'm still looking into your question. You at 12:14, Jan 27: all the browser i tried this morning showing maintenance issue on your side , now I see all is ok Yohan at 12:14, Jan 27: I'll be right with you. Info at 12:16, Jan 27: There is a problem connecting with Yohan. Please wait while your chat is transferred to another agent. Info at 12:17, Jan 27: You are now chatting with Ida. How may I assist you today? Ida at 12:17, Jan 27: Hello Jeffrey , thank you for contacting Pearson VUE.

You at 12:18, Jan 27: You guys have very bad system , please read chat history Ida at 12:19, Jan 27: I have gone through your chat and found that you have a concern related to an exam which you were not able to take, am I correct?

You at 12:20, Jan 27: Yes Ida at 12:20, Jan 27: Thank you for the details and sorry to hear that, I will be more than happy to assist you with your concern. Is this for your Microsoft exam?

You at 12:21, Jan 27: You did not read the history of the chat then Ida at 12:21, Jan 27: I have gone through it and can see that you are referring to AZ-303 but I just need to confirm it.

You at 12:22, Jan 27: YES Ida at 12:22, Jan 27: Thank you for the details and sorry for the inconvenience caused caused to you but I apologize, I am unable to complete your request and check the details at this time because scheduling system is currently unavailable and undergoing maintenance. I am told that it will be up and running shortly.

Ida at 12:22, Jan 27: Please contact us back after 2-3 hours, we will be more than happy to assist you!