****** by the Pearl

I am a loyal guest of the Pearl in Umhlanga. I made a booking for my mum in December 2023. My mum fell ill. I rebooked for January but my mum had a heart op and cannot go to hotel cause her immunity.is too low I shared this with the staff at the pearl and said it is under special circumstances that I have no choice to cancel The.Pearl was very insensitive and cruel They don't want to give me refund, not a single cent back.of the payment even though I have not used their facilities This is ******* and I'm.bring ****** by this hotel that my family spend thousands visiting every year