Disappointed Customer.

I sent a necklace in for repair end of April and got a mail about two weeks later that my necklace was repaired but there had been a ******* and everything was ******.

No one from Pearl & Diamond let me know anything about the *******, I had to follow up and then received the rundown from the shop assistant who had also been on calls all day with angry customers who also lost their items.

I could not reach the owner/manager at all. My only option was to email them and wait for them to contact me.

I did email them and I was told that they have insurance and that they have put in a claim for my necklace.

I gave them about a month to give them time to sort everything out and I followed up today with them to find out what the next steps will be.

Today they've said that they're not liable and that they're only willing to let me purchase a new item at cost price.

So they've claimed for my ****** item from insurance, but they're not refunding me.

Money doesn't grow on trees and we can't all make money from claiming from insurance and not paying it back to the customers.

I will never support Pearl & Diamond again. Please do not send any of your items there for repair.