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Natalie N
1 reviews | Active since Dec 2012
21 Oct 2023, 10:36
Unprofessional
Unprofessional. I was referred to this company by family who previously used them. I left a website enquiry and no one responded. So I called the cell number from the internet a few days later and spoke to one of the owner's, mentioning my requirements. He promised to send me pricing. He didn't end up sending it so I followed up on text message days later once again. He then promised a video call at a certain date and time which was convenient to both parties and I waited. There was no video call or message received from this person. Many days later I get an apology message from him.
I cannot deal with such unprofessionalism. He seems too busy to honor new clients requests.
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Peach Studios's replyOfficial
29 Nov 2023, 13:44I would like to extend our deepest apologies for the recent lapse in the service you received. Your concerns are of utmost importance to us and we sincerely regret the inconvenience caused.
We had been dealing with unforeseen personal family and health challenges in that period of time. While those circumstances do not excuse any shortcomings on our part, I want to provide context to understand our situation.
If there are any concerns or details you would like to discuss further, please feel free to reach out personally as this is the first time we are seeing this review months later.Had we known sooner, we would have reached out to best rectify the matter.
We apologize again for any oversight that led to you feeling unheard as our valued customer.
We had been dealing with unforeseen personal family and health challenges in that period of time. While those circumstances do not excuse any shortcomings on our part, I want to provide context to understand our situation.
If there are any concerns or details you would like to discuss further, please feel free to reach out personally as this is the first time we are seeing this review months later.Had we known sooner, we would have reached out to best rectify the matter.
We apologize again for any oversight that led to you feeling unheard as our valued customer.
Peach Studios's reply29 Nov 2023, 13:44
Official
I would like to extend our deepest apologies for the recent lapse in the service you received. Your concerns are of utmost importance to us and we sincerely regret the inconvenience caused.
We had been dealing with unforeseen personal family and health challenges in that period of time. While those circumstances do not excuse any shortcomings on our part, I want to provide context to understand our situation.
If there are any concerns or details you would like to discuss further, please feel free to reach out personally as this is the first time we are seeing this review months later.Had we known sooner, we would have reached out to best rectify the matter.
We apologize again for any oversight that led to you feeling unheard as our valued customer.
We had been dealing with unforeseen personal family and health challenges in that period of time. While those circumstances do not excuse any shortcomings on our part, I want to provide context to understand our situation.
If there are any concerns or details you would like to discuss further, please feel free to reach out personally as this is the first time we are seeing this review months later.Had we known sooner, we would have reached out to best rectify the matter.
We apologize again for any oversight that led to you feeling unheard as our valued customer.