worst service and attitude

In October 2014, I have made a booking on [URL Removed] to stay at peace of Eden for two nights during new year holidays by mistake. I have called [URL Removed] immediately to ascertain cancellation fees which they have charged me. They have subsequently informed me through email that Jenny (the owner of peace of Eden) will refund me the cancellation fees and should there be any problems, [URL Removed] will make sure the money will be paid back to me. I then decided to call Jenny to confirm but she said she will not refund the money until she find an alternative tenant to replace me. I have then kept following up with her to find about the replacement and she kept telling me no one has booked. Then I decided to go to khysna since I have an accommodation booked. However, the day I have arrived she told me that the room was taken so was the following day. When I asked her if there is alternative room to stay she refused to help but hang up the phone In a very bad manner. I was left with no place to stay during new year holidays. Furthermore, Jenny has refused to pay me the refund. I believe this is very unprofessional of her and her attitude to her customer is absolutely not acceptable!