Be carefull of PDM Orthopaedic Services

Be careful of PDM (Pretorius De Muelenaere & Associates) ORTHOPAEDIC SERVICES in Pretoria East.

While I was a patient at Pretoria East Hospital recently, an orthotist from PDM Orthopaedic Services, consulted me about a medical device before my procedure(c-section). In my husband's presence I specifically asked her if she knew whether our medical aid pays for it or not. She answered that our medical aid indeed pays for it. In the paperwork I signed it specifically states that the customer must confirm with the medical aid whether they pay for it or not. Seeing that I specifically asked the orthotist and she confirmed, I did not confirm with the medical aid.

The medical aid rejected the claim and I had to pay for it myself. The medical device was a nice-to-have and not essential. If I knew that the medical aid would not pay for it, I would not have taken it. If she answered that she did not know, I would have confirmed with the medical aid myself before taking the medical device.

I feel the orthotist was unprofessional and gave me the wrong information resulting in my financial loss. I contacted the owner of PDM Orthopaedic Services and stated my displeasure with the situation...with no understanding or admittance of guilt on their side.

While indisposed in hospital, you are put to the mercy of salespeople not only taking advantage of your situation, but lying to you as well. Be warned...do not fall victim to PDM Orthopaedic Services.