Student certificate

Pc college they all not serious about their job including head office in Durban you call the whole day with no answer and they don't even update their students regarding their certificate I have to border myself every day to call them or WhatsApp and it also de with their mood, really that institution it not serious I will also go further regarding this I really don't like this because I have paid and they know money very well in college but they don't know Service aag ma'an this is too much.