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nvannoordwyk N
1 reviews | Active since Mar 2017
31 Oct 2020, 13:12
Terrible after sales service
PC Shopper was quick to accept my sale, however now that I have a warranty claim they took a week to respond to my email, another week to collect the item, and now for 2 weeks I've received no feedback or update, and no responses to my emails.
Thats terrible after sales service.
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PC Shopper South Africa's replyOfficial
12 Nov 2020, 08:59Hi Nathan,
Our managers were only made aware of your situation on the Saturday (via your Facebook message), from that point it was handled correctly by a manager and resolved for you on that Monday.
We apologize for your experience and any inconvenience caused.
Best regards,
The PC Shopper Team
PC Shopper South Africa's reply12 Nov 2020, 08:59
Official
Hi Nathan,
Our managers were only made aware of your situation on the Saturday (via your Facebook message), from that point it was handled correctly by a manager and resolved for you on that Monday.
We apologize for your experience and any inconvenience caused.
Best regards,
The PC Shopper Team