Zero Service and Response

I have ordered and paid for some items more than a month ago. I received an email indicating that the order is subject to a delay of between 10 and 20 days. The email also indicated that I had to notify them if the order was not fulfilled within this time. I have notified them by email but without any response, They provide a telephone number on their website, but the telephone has been switched off. The address given on the website is that of a house and not a business. Will have to take legal steps to try to recover the money that has been paid.