1 reviews | Active since Jun 2016
WORST CUSTOMER SERVICE EVER!@!!!!!
So i post a comment saying that im having a bad experience with them. i couldn't get hold of anyone at their company yesterday. So after 5 minutes of posting the comment on Hellopeter, the company manager was quick to respond in a toxic and salty manner and raging at me over the phone saying that i have my facts wrong. Lack of understanding, lack of facts, he was in major denial and he was ********. Cuts me mid sentence when i am still talking every time. He apparently is always correct and is a blatant lier. Thank you sir. i will be an ambassador to all my friends, family, and acquaintances to never purchase anything from this TOXIC company ever again. I give you a standing ovation.
We find your first post unfair and commented confirming facts and time-lines, please see below response:
We would like to confirm the following facts:
1) Your order was placed during the weekend 13/01/2018.
2) Proof of payment was received from Nedbank 15/01/2018 and your funds reflected in our FNB account 16/01/2017.
3) As per our Terms and Conditions, orders are processed once funds are cleared in our account. Your order was processed on Tuesday 16/01/2018, and your order status was updated on Wednesday 17/01/2018 at 16:31 with your tracking number for Fastway Couriers and scheduled for delivery 18/01/2018.
4) We received an email from you on Wednesday at 14:08 requesting your status update, as per point 3 your tracking number was updated on your order on Wednesday. As per your email received on Wednesday you stated: " I made payment last week" Your proof of payment from Nedbank clearly indicates date of payment as 15/01/2018.
5) Our lead time for deliveries in your area as per our Terms and Conditions is 2-3 working days after funds reflect. As your payment reflected on Tuesday and delivery is scheduled for Thursday we are within our lead time for delivery.
4) We received 1 email only before this post on Wednesday from you requesting an update and as per point 4 your order status was updated on the website on Wednesday at 16:31.
When contacting you we merely stated the facts above, none of which are lies. We have proof of all facts stated above and you are more than welcome to come to our offices and view all records via appointment to clarify our claims, including date of your payment.
Best regards,
We find your first post unfair and commented confirming facts and time-lines, please see below response:
We would like to confirm the following facts:
1) Your order was placed during the weekend 13/01/2018.
2) Proof of payment was received from Nedbank 15/01/2018 and your funds reflected in our FNB account 16/01/2017.
3) As per our Terms and Conditions, orders are processed once funds are cleared in our account. Your order was processed on Tuesday 16/01/2018, and your order status was updated on Wednesday 17/01/2018 at 16:31 with your tracking number for Fastway Couriers and scheduled for delivery 18/01/2018.
4) We received an email from you on Wednesday at 14:08 requesting your status update, as per point 3 your tracking number was updated on your order on Wednesday. As per your email received on Wednesday you stated: " I made payment last week" Your proof of payment from Nedbank clearly indicates date of payment as 15/01/2018.
5) Our lead time for deliveries in your area as per our Terms and Conditions is 2-3 working days after funds reflect. As your payment reflected on Tuesday and delivery is scheduled for Thursday we are within our lead time for delivery.
4) We received 1 email only before this post on Wednesday from you requesting an update and as per point 4 your order status was updated on the website on Wednesday at 16:31.
When contacting you we merely stated the facts above, none of which are lies. We have proof of all facts stated above and you are more than welcome to come to our offices and view all records via appointment to clarify our claims, including date of your payment.
Best regards,